FRAMING

We are happy to arrange for the artwork to be framed. Artworks are float mounted and framed with UltraVue UV70 water white glass to eliminate glare and protect the artwork from UV damage. Allow 10-20 days for framing, please contact us to obtain an estimate as the waiting time may vary at peak times of the year.

Framing is an additional $150-200 depending on the size of the artwork. You will be invoiced separately for framing services.

SHIPPING INFORMATION

If you live locally and would like to collect your order, we are happy to arrange this. Collection suburb is Nollamara, Western Australia.

All unframed works are shipped in a rigid mailer. Framed works are professionally packed and sent boxed. Please allow 2-3 days for processing and 7-10 days for shipping.

If you are ordering more than one framed item, or shipping outside Australia, please contact us for a quote on shipping costs.  

Australian Parcel small artwork: $20.00 insured

Australian Parcel small artwork framed: $80.00 - $100.00 insured

All parcels are delivered to the door (no PO Box), tracking inclusive, signature required on delivery.

INTERNATIONAL SHIPPING

We are not responsible for any customs fees, import duty tax or levies associated with shipping to your country.

INSURANCE

Insurance is included for all orders within Australia.

For international orders, please contact us to find out if insurance is available for your destination.

CORRECT INFORMATION

We are not responsible for parcels which become lost due to supply of incorrect personal information or address. Please check all information given.

RETURNS POLICY

There is a strict NO RETURNS policy if you change your mind. We aim for all information, photographs, and shipping information to be as accurate as possible. Therefore, all sales are final except in the case of damage. If your artwork has arrived damaged, please contact us right away and we will do our best to rectify any issues.

If you have been sent the wrong item, we will reimburse the cost of returning the item to us. Returned items must be received in original condition in original packaging.

COPYRIGHT

All artworks are copyright of Quyen Do, The Seventeenth Letter. No images are to be used without consent. Full rights to all artworks is retained by Quyen Do, whether sold or commissioned (unless the purchaser has paid for copyrights to images). No artworks are to be reproduced in any way, unless by the artist. No artworks are to be recreated and sold.